dk71 Privacy Policy

1. Introduction

dk71 ("we", "us", "our" or "dk71") is committed to protecting the privacy and personal data of all individuals who access or use the dk71 online betting and gaming platform located at https://dk71.io (the "Platform"). This Privacy Policy ("Policy") sets out in clear, plain English how we collect, use, store, share and protect your personal information, as well as the rights available to you in relation to your data.

This Policy applies to all users of the Platform, including registered account holders, visitors who browse without an account, and individuals who contact our customer support team. By accessing or using the dk71 Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein.

This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall use of the Platform, and our Responsible Gaming policy. In the event of any conflict between this Policy and the Terms & Conditions in respect of privacy matters, this Privacy Policy shall prevail.

2. Data Controller

For the purposes of applicable data protection legislation, dk71 is the data controller responsible for the personal data collected and processed through the Platform. As data controller, dk71 determines the purposes for which and the means by which your personal data is processed.

If you have any questions regarding this Policy or wish to exercise your data rights, you may contact our dedicated Data Protection contact via email at [email protected]. We aim to acknowledge all data-related enquiries within five business days and to provide a substantive response within 30 calendar days.

3. Data We Collect

The categories of personal data that dk71 may collect and process about you include, but are not limited to, the following:

3.1 Identity Data

Full legal name, date of birth, gender, nationality, and copies of government-issued identification documents such as a National Identity Card (NID), passport or driving licence. This data is collected for the purpose of age verification, Know Your Customer (KYC) compliance and fraud prevention.

3.2 Contact Data

Residential address (including city, district and postal code — for Bangladeshi players this typically includes Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh or Cox's Bazar), email address, and mobile phone number. This data is used for account communications, security alerts and, where consented, marketing messages.

3.3 Financial Data

Payment method details used to make deposits or receive withdrawals, including mobile money account references (bKash, Nagad, Rocket, Upay), cryptocurrency wallet addresses (USDT, BTC), and the last four digits or masked references of card instruments (Visa, Mastercard). Note that full card numbers and full banking credentials are never stored by dk71 — these are processed directly by PCI-DSS compliant payment processors.

3.4 Transaction Data

Records of all deposits, withdrawals, bets placed, casino game rounds played, bonus credits received, and wagering activity on the Platform. This data is retained as required for financial record-keeping and regulatory compliance purposes.

3.5 Technical Data

IP address, browser type and version, device type (mobile, desktop, tablet), operating system, screen resolution, time zone, language settings, and session activity logs. This data is collected automatically when you access the Platform and is used for security monitoring, fraud detection and Platform performance optimisation.

3.6 Usage Data

Information about how you interact with the Platform, including pages visited, games accessed, features used, time spent on specific sections, click patterns and navigation paths. This data helps dk71 improve the user experience and tailor content appropriately.

3.7 Communications Data

Records of communications between you and dk71, including live chat transcripts, email correspondence and any feedback or complaints submitted through the Platform. These records are retained to ensure continuity of customer support and for quality assurance purposes.

3.8 Summary Table

4. How We Collect Data

dk71 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a survey or promotion.
• Automated collection: Technical and usage data collected automatically via cookies, web beacons, server logs and similar tracking technologies when you access the Platform.
• Payment processors: Confirmation data returned by bKash, Nagad, Rocket, Upay and cryptocurrency processors following a successful transaction, confirming payment method reference and transaction status.
• Game providers: Session and game-round data provided by certified third-party game studios (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe) to settle bets and resolve disputes.
• Fraud and verification partners: Data enriched by identity verification and anti-fraud service providers used to authenticate your identity and screen for suspicious activity, as permitted by applicable law.

5. How We Use Your Data

dk71 processes personal data for the following specific purposes:

• Account creation and management: To register, maintain and administer your dk71 player account, including processing login authentication and account settings changes.
• Age and identity verification: To confirm that you are at least 21 years of age and that your identity matches the information provided at registration, in compliance with our strict 21+ policy.
• Payment processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, USDT, BTC, Visa, Mastercard) and to maintain accurate financial records of all transactions.
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, money laundering, unauthorised account access, bonus abuse and other prohibited conduct as described in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, process complaints and maintain records of communications for quality and training purposes.
• Responsible gaming: To monitor betting behaviour and gaming patterns for signs of problem gambling, to enforce self-exclusion requests and deposit limits, and to comply with responsible gaming obligations.
• Legal compliance: To comply with applicable anti-money laundering (AML) obligations, record-keeping requirements and any other legal obligations imposed by applicable law.
• Platform improvement: To analyse usage patterns, conduct performance testing, identify bugs and improve the overall functionality, design and experience of the dk71 Platform.
• Marketing communications: Where you have explicitly opted in, to send you promotional offers, bonus notifications, game recommendations and seasonal promotions (e.g., Eid, Pohela Boishakh, BPL season specials) via email or SMS. You may withdraw your marketing consent at any time.

6. Legal Basis for Processing

dk71 processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing that is necessary for the performance of the contract between you and dk71 (i.e., the Terms & Conditions), such as account management, payment processing and game provision.
• Legal obligation: Processing that is required to comply with applicable legal requirements, including anti-money laundering regulations, KYC obligations and record-keeping duties.
• Legitimate interests: Processing carried out for dk71's legitimate business interests, including fraud prevention, security monitoring, Platform improvement and responsible gaming enforcement, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific and informed consent, such as sending marketing communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Data

dk71 does not sell, rent or otherwise transfer your personal data to unaffiliated third parties for commercial marketing purposes. We may, however, share your data with the following categories of recipients where strictly necessary to provide our services or comply with legal obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, and cryptocurrency processing partners receive the minimum data necessary to authenticate and complete your payment transactions.
• Game studio providers: Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming and Spribe receive session identifiers and bet data necessary to run game rounds and return results. They do not receive your full identity or contact data.
• Identity and fraud verification providers: Third-party KYC and anti-fraud service providers may process identity documents and technical data on our behalf for verification and screening purposes, under strict data processing agreements.
• IT and hosting providers: Cloud infrastructure and hosting partners that process technical data solely on our instructions and under appropriate contractual safeguards.
• Legal and regulatory authorities: Government authorities, law enforcement agencies and courts where disclosure is required by applicable law, court order or in connection with legal proceedings. In such cases, dk71 will disclose only the minimum data required.
• Professional advisors: Legal counsel, auditors and accountants who are bound by professional confidentiality obligations and who may require access to limited data in connection with specific engagements.

All third-party data processors engaged by dk71 are required to maintain adequate technical and organisational security measures and to process data only on documented instructions from dk71. dk71 remains responsible for ensuring that third-party processing meets the standards set out in this Policy.

8. Data Retention

dk71 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical and research purposes.

9. Security Measures

dk71 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the dk71 Platform, ensuring that data in transit cannot be intercepted or read by unauthorised parties.
• At-rest encryption for sensitive data fields stored in our databases, including identity documents and financial references.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. All internal access events are logged and subject to periodic audit.
• Multi-factor authentication (MFA) for all internal systems and administrative access points used by dk71 staff.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals to identify and remediate potential weaknesses in our infrastructure.
• Incident response procedures that set out clear protocols for detecting, containing, investigating and reporting data security incidents in a timely manner.

While dk71 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, please contact our support team immediately.

10. Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device across sessions, store your preferences and collect analytical data about how you use the site. dk71 uses cookies and similar technologies (such as web beacons and local storage) on the Platform.

10.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Store your preferences such as language settings, preferred game categories and display options, so they are remembered on your next visit.
• Analytics cookies: Collect aggregated, anonymised data about how users interact with the Platform, including pages visited, time on page and navigation paths. This data helps us improve site performance and user experience. dk71 uses only self-hosted or privacy-respecting analytics solutions and does not share this data with third-party advertising networks.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic and suspicious login attempts.

10.3 Managing Cookies

You may configure your browser settings to refuse some or all cookies or to alert you when cookies are being placed. Please note that disabling strictly necessary cookies will impair the functionality of the dk71 Platform and may prevent you from accessing your account. Instructions for managing cookies in the most common browsers are available in your browser's help documentation.

11. Your Data Rights

Subject to applicable data protection legislation and certain exceptions, you hold the following rights in respect of your personal data held by dk71:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is processed (commonly known as a Subject Access Request or SAR).
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated without undue delay.
• Right to erasure: You may request that your personal data be deleted where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that this right may be limited where retention is required by law (e.g., AML record-keeping obligations).
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to its processing.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that your data be provided to you in a structured, commonly used and machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing based on consent.

To exercise any of the above rights, please contact us at [email protected]. We will verify your identity before processing any data rights request and will respond within 30 calendar days. We do not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

12. Protection of Minors

The dk71 Platform is strictly intended for individuals who are 21 years of age or older. dk71 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered an account or submitted personal data on the dk71 Platform without your knowledge, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action. We encourage parents and guardians to monitor their children's online activities and to use parental control software where appropriate.

13. International Data Transfers

dk71 operates an online platform accessible to players in Bangladesh and, as a consequence of using internationally based technology infrastructure and third-party service providers (including game studios and payment processors), your personal data may be transferred to and processed in countries outside of Bangladesh.

Where such transfers occur, dk71 takes appropriate steps to ensure that your personal data receives a standard of protection equivalent to that set out in this Policy. These steps include implementing standard contractual clauses with data processors and ensuring that recipient organisations maintain adequate technical and organisational security standards.

By using the dk71 Platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to third countries under the safeguards described in this section.

14. Third-Party Links

The dk71 Platform may contain references to third-party game providers and payment partners. Where the Platform integrates with services operated by third parties — such as game studio interfaces provided by Evolution Gaming, Pragmatic Play or Spribe — those services operate under their own privacy policies and are not governed by this Policy.

dk71 is not responsible for the privacy practices of any third-party services integrated into or referenced by the Platform. We encourage you to review the privacy policies of any third-party service providers whose services you access in connection with your use of dk71.

15. Changes to This Policy

dk71 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements or Platform functionality. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered account holders via email or via an in-platform notification.

Your continued use of the dk71 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

16. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data dk71 holds about you, please reach out through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, in English, via the live chat feature on the dk71 Platform.
• Email: [email protected] — we aim to respond to all privacy-related enquiries within 5 business days.

This Privacy Policy is written in English. In the event of any discrepancy arising from translation or interpretation into another language, the English-language version of this Policy shall be the definitive and binding version.